1. QuoteMe.es – The Service Seekers Best Solution

QuoteMe.es is owned and operated by QuoteMe Ltd org. No: xxxxxx-xxxx. QuoteMe’s service is available on the website QuoteMe.es and is a web-based service that helps private individuals, companies, sports associations, and condominium associations (“service seekers”) to find companies and freelancers (service providers) offering various craft services such as transportation, cleaning help, window cleaning, and more. Service seekers will be referred to as “SS/SS’s” and service providers as “SP/SP’s” in the following terms and conditions.

Using QuoteMe is always free for service seekers, and there is no obligation to choose any of the companies they come into contact with via QuoteMe if they do not wish to do so.

When service seekers submit a request on QuoteMe, all service providers in the relevant area can view the job offer on their backend and have the opportunity to respond to the request by submitting a quote. QuoteMe guarantees that only service providers connected to QuoteMe’s service are able to respond to the request. Once the service seeker and service provider have exchanged contact details, it is up to them to proceed with their procurement independently.

2. Personal Data and Privacy Policy

QuoteMe is responsible for personal data and manages client’s personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. The user’s contact details are used by QuoteMe to fulfill its contractual obligations towards the user. Service seekers understand that QuoteMe forwards their contact details to the companies that choose to respond to a quote request.

QuoteMe may also use the service seeker’s email address to administer the sending of newsletters and other relevant information. The service seeker has the opportunity to participate in QuoteMe’s processing of their data and can request more information by contacting QuoteMe at the provided address. The privacy policy, available at Privacy Policy, provides more details on how QuoteMe processes personal data and outlines the rights of service seekers.

Contact details for inquiries about the handling of personal data:

QuoteMe Ltd
Email: info@quoteme.es

3. Verified Service Providers

QuoteMe has affiliated companies and freelancers who provide services in various areas, categorized accordingly. To ensure service seekers find reliable service providers, QuoteMe imposes certain requirements on all companies that want to join the service. QuoteMe conducts ongoing checks on these companies to ensure they meet the following criteria:

• Uploading KYC (Passport or ID Card)
• Uploading address
• Uploading contact details

4. QuoteMe Release of Liability

QuoteMe is not a party or legal entity in the business agreements entered into between service seekers and service providers. Therefore, QuoteMe holds no responsibility for any disputes that may arise between service seekers and service providers, including misunderstandings in contracts, disagreements regarding the work, damages, or non-payment.

Service seekers do not have the right to claim compensation from QuoteMe for any financial or other damages resulting from circumstances attributable to QuoteMe.es, such as incorrect information, defective work performed, or suspension from QuoteMe.

5. Requests on QuoteMe.es and Compliance with Spanish Law

On QuoteMe.es, there is no appointed responsible publisher, and each user who makes an inquiry on QuoteMe.es is personally responsible for the material they post. The material must not be misleading and must comply with Spanish law and applicable regulations.

Service seekers must behave professionally and exercise care on QuoteMe.es. This includes refraining from publishing offensive or derogatory material. Users are prohibited from engaging in misuse of the features of QuoteMe.es, including attempts to break security barriers, spread viruses, use other people’s login credentials, or disrupt the use of QuoteMe.es by other users or companies.

If clients take actions with the intention of impairing QuoteMe’s service, damaging QuoteMe’s reputation, or misleading QuoteMe service providers, such as making repeated requests, requesting quotes for price comparison purposes for their own company’s service, or creating multiple user accounts without genuine interest in hiring a company, QuoteMe reserves the right to suspend the user and seek damages corresponding to a legally determined amount or the actual damage caused, whichever is greater.

Users are required to take reasonable steps to scan for and remove viruses or other harmful components before transmitting material to QuoteMe.

6. Information on QuoteMe.es

QuoteMe actively works to ensure that the information published on QuoteMe.es is accurate, but cannot guarantee its absolute accuracy. Users do not have the right to make financial claims against QuoteMe in cases where incorrect material is present on QuoteMe.es.

7. Force Majeure

QuoteMe is exempt from penalty for failure to fulfill certain obligations if the failure is due to a force majeure event. Force majeure events may include actions or omissions by authorities, new or amended legislation, staff resignations, illness or other impairments affecting working capacity, death, labor market conflicts, blockades, fires, floods, significant data or property loss or destruction, or major accidents.

8. Intellectual Property Rights

QuoteMe has the right to use texts, logos, images, and other materials published by service seekers on QuoteMe.es. However, ownership of these intellectual property rights remains with the service seeker. Other materials, such as texts, graphics, images, and logos found on QuoteMe.es, are owned by QuoteMe and are protected by copyright and other intellectual property laws, including the Trademark Act. The QuoteMe.es database itself is protected under copyright law.

9. Penalties

QuoteMe reserves the right, without providing reasons, to suspend service seekers who violate Spanish law or fail to comply with these general terms and conditions. QuoteMe also reserves the right to refuse publication or remove any material that is deemed offensive or inappropriate in relation to QuoteMe’s business.

In cases where information published by a user on QuoteMe.es leads to liability for damages for QuoteMe, the user is obliged to indemnify or compensate QuoteMe for the incurred damage.

10. Changes

QuoteMe has the right to modify these terms and conditions without prior notice, either at its own initiative or as required by law and regulations. Users are encouraged to review these general terms and conditions regularly.

11. Applicable Law and Dispute Resolution

Disputes arising from these terms of use shall be settled in the general courts of Spain, and Spanish law shall apply.

Contact Information:

QuoteMe Ltd
Email: info@quoteme.es

1. Service Providers & Freelancers

QuoteMe is a web-based service that assists private individuals, companies, sports associations, and condominium associations (referred to as “Service Seekers”) in finding service providers in the form of companies and freelancers to fulfill various tasks such as transportation, cleaning assistance, window cleaning, painting, web design, or any other requested services. The service providers are referred to as SPs (Service Providers), and the service seekers as SSs (Service Seekers).

2. Requirements

Service providers (SPs) agree to comply with applicable laws and regulations while performing services for customers and maintain a professional approach in their work. QuoteMe continuously verifies that service providers meet the basic requirements set by QuoteMe. If an SP does not meet all the basic requirements, QuoteMe reserves the right to suspend their ability to respond to requests from service seekers.

By authorizing QuoteMe to represent the service seeker, you give consent to have your and the SP’s details registered on QuoteMe’s website, allowing the service seekers to view this information. SPs should understand that QuoteMe, its partners, and the service seekers may contact them via letter, phone, email, and SMS.

3. Packages & Credits

QuoteMe offers different monthly or three-month packages for SPs, which include varying amounts of “Credits.” A credit is used to send a quote to a service seeker. Once the purchased credits are depleted, SPs will be unable to respond to further requests from service seekers until new credits are purchased.

4. Payment

Payment must be made in accordance with the agreed terms between SP and QuoteMe. If no specific payment terms have been agreed upon, payment should be made within 30 days of receiving the invoice. In case of late payment, late payment interest will be charged as per Spanish law.

If payment is not made on time and QuoteMe sends a reminder to the SP, QuoteMe reserves the right to charge compensation for the payment reminder.

SPs can choose the contract they want to enter into by purchasing the package that best suits their business operations. Payments are made securely through online purchases using credit/debit cards. QuoteMe does not store any credit/debit card or bank details.

5. Customer Inquiries and User Contact Details

In the special agreement entered into between SP and QuoteMe, SP grants QuoteMe the authority to display their profile to service seekers interested in using SP’s services during the agreed term.

QuoteMe’s website provides SP’s contact information to service seekers who choose to respond to a quote. SPs are prohibited from selling, passing on, or in any way transferring the service seeker’s contact details to third parties. Data may not be shared with services that compete with QuoteMe. However, after engaging SP, SP may share the service seeker’s contact details with subcontractors working with SP.

6. Termination of the Agreement

If SP fails to fulfill its obligations according to this agreement, including any abuse of service seeker contact details, QuoteMe reserves the right to immediately suspend the SP’s access to the service.

If connected SPs engage in actions that impair QuoteMe’s service, disclose information in violation of point 4, harm QuoteMe’s reputation, or act disloyally towards QuoteMe, QuoteMe has the right to cancel the agreement, seek damages from the SP equivalent to €2000 (Two Thousand Euros) under the General Insurance Act, or the actual amount of the damage if it exceeds that limit.

7. Personal Data

7.1 Each party is obligated to comply with the EU Data Protection Regulation (GDPR) and other applicable legislation regarding the protection of personal data. QuoteMe processes personal data of service seekers using QuoteMe.es and is considered the personal data controller for the SPs and service seekers.

7.2 When QuoteMe transfers a service seeker’s personal data to an SP, the SP is considered the Personal Data Controller for the service seeker’s personal data. This means that when processing service seeker’s personal data, the SP is responsible for complying with the GDPR and other applicable legislation.

7.3 To fulfill QuoteMe’s contractual obligations towards SP, the personal data provided by SP representatives when registering a user account, such as name, address, and email address, are processed. QuoteMe is considered the personal data controller for this data. More information about QuoteMe’s processing of personal data can be found in the Privacy Policy.

8. Force Majeure

Both parties are exempt from penalties for failure to fulfill certain obligations under this agreement if the failure is due to extenuating circumstances of material importance. Such circumstances may include government actions or omissions, new or amended legislation, labor market conflicts, blockades, fires, floods, loss or destruction of material data or property, or major accidents. The party wishing to invoke exemption based on such circumstances must promptly notify the other party to exercise this right.

9. Limitation of Liability

If the QuoteMe.es website is temporarily unavailable or cannot be fully utilized due to circumstances beyond QuoteMe’s control, such as server outages, technical malfunctions, sabotage, or other similar circumstances, SPs do not have the right to demand a price reduction on their special agreement.

QuoteMe is not a party to the business agreements entered into between service seekers and SPs. QuoteMe is not considered a legal intermediary between service seekers and SPs. Therefore, QuoteMe bears no responsibility for any disputes that may arise between service seekers and SPs, such as deficiencies in work performed, damages, errors, or non-payment.

The liability of both parties under this agreement is limited to direct damages. QuoteMe’s liability for damages is limited to an amount equal to the total compensation paid by the SP to QuoteMe during the next twelve months, up to a maximum amount corresponding to a price base amount according to Spanish law.

10. Intellectual Property Rights

QuoteMe has the right to use texts, logos, images, and other materials published by SP on QuoteMe.es. However, ownership of these intellectual property rights remains with SP or its partners. Other materials, such as texts, graphics, images, and logos found on QuoteMe.es, are owned by QuoteMe and are protected by copyright and other intellectual property laws, including the Trademark Act. The QuoteMe.es database is protected under copyright law.

11. Insolvency of a Party

If either party is declared bankrupt, initiates settlement negotiations, goes into liquidation, or is otherwise assumed to have become insolvent, the other party has the right to cancel this agreement.

12. Transfer

SP may not fully or partially assign or pledge its rights and/or obligations under this agreement without written approval from QuoteMe.

13. Notifications

SP must promptly notify QuoteMe of any changes to their address and contact details.

14. Changes and Additions

Any amendments or additions to this agreement must be in writing and duly signed by the parties to be binding. However, QuoteMe reserves the right to change or add to these General Terms and Conditions on its own. In the event of changes, QuoteMe will provide prior notification to SP before the changes take effect. Notification may be sent via email or displayed on the SP’s user account.

15. Cookies

QuoteMe.es uses cookies when visitors access the site. Cookies are information files placed on the visitor’s computer, primarily used to enhance the user experience on QuoteMe.es. Cookies do not personally identify individuals but recognize the browser installed on the computer being used. Cookies are not viruses and cannot destroy other information on the computer. Visitors have the right to opt-out of cookies in their browser settings but may not be able to access all services on QuoteMe.es if cookies are disabled.

16. Complaints

SPs can submit a complaint if they believe their package is incorrect. QuoteMe accepts complaints that meet one or more of the following conditions:

• The information during the sale was misleading and did not match the SP’s needs.
• No credits were used.
• The complaint is submitted within 14 days of payment.

To file a complaint, SPs should contact QuoteMe’s customer service via phone or email, providing the request ID, customer ID, and reason for the complaint. QuoteMe will review and respond to the complaint within 72 hours. If the complaint is approved, the full amount paid for the specific request will be refunded within 10 working days.

17. Dispute Resolution and Choice of Law

Disputes between the parties arising from this agreement shall be settled in a general court, with the Spanish court as the first instance, and Spanish law shall apply.

Contact Information:

QuoteMe Ltd
info@quoteme.es

QuoteMe’s Privacy Policy

At QuoteMe (QuoteMe Ltd), we are committed to protecting your privacy and ensuring a high level of data protection when processing your personal data. This privacy policy outlines how we collect and use your personal data, ensuring legal and reliable data collection, and describes your rights.

We take measures to ensure that your personal data is always protected and that processing is conducted in compliance with current data protection regulations, as well as our internal guidelines and procedures.

If you have any questions regarding our handling of your personal data or our privacy and data protection practices, please contact us at the address provided below.

QuoteMe is the data controller for personal data and can be contacted at the following phone and mail address:
Tel: +34 7110 654 38
Email: info@quoteme.casa

Collection of Personal Data

We collect information that you provide to us when you submit a request to receive quotes from service providers, sign up for our newsletters, or connect a company to monitor the marketplace for relevant assignments. We may have obtained your information from internal or external sources, such as established contacts, group companies, partners, and other registers.

Types of Personal Data Collected

QuoteMe collects the personal data necessary to provide the services our users and companies require on the QuoteMe.casa marketplace. Personal data includes any data that can be linked to a living individual, either alone or in combination with other data. Common personal data includes name, social security number, and contact details, while other personal data may include images and audio recordings. We never collect credit/debit card information, bank information, or other financial information.

Purpose of Processing Personal Data

Your personal data may be used to deliver services you have requested, such as obtaining quotes from service providers or sending emails with relevant information. With your consent, we may also use your personal data for market and customer analyses, service development and improvement, risk management, and statistics.

Retention of Personal Data

We retain your data only for as long as necessary to fulfill our contractual obligations to you and as required by statutory retention periods. When retaining data for purposes other than contractual obligations, such as bookkeeping and regulatory requirements, we keep personal data for as long as necessary and/or required by law for the respective purpose. Other information is processed for as long as necessary to fulfill the intended purpose. If you opt out of marketing communications, your data is also processed to prevent further marketing from us.

Sharing of Personal Data

We may need to share personal data with other companies within the group and business partners for the purposes described in this privacy notice, such as case handling, invoicing, marketing, or contacting you. Personal data may also be disclosed to subcontractors, such as system providers, who are engaged by QuoteMe to provide services. Such subcontractors are considered personal data processors for QuoteMe.

Processing of Personal Data Location

We strive to process your personal data within the EU/EEA, and all our IT systems are located within the EU/EEA. However, for systemic support and maintenance purposes, we may need to transfer information to a country outside the EU/EEA. For more information about our personal data processors, please contact us using the provided contact details. Regardless of the country where your personal data is processed, we implement reasonable legal, technical, and organizational measures to ensure a level of protection equivalent to that within the EU/EEA.

Use of Cookies

Our website uses cookies, which are text files saved on your device to allow the website to recognize your device. There are two types of cookies: permanent cookies and temporary (session) cookies. Permanent cookies are stored on your device for a longer period, while session cookies are temporarily placed on your device and used only during your browsing session, disappearing thereafter.

Cookies are used to provide visitors with access to various functions. Cookies can track and monitor a user’s browsing activities, and we use cookies to administer and customize visits to our online services, offer access to selected parts of our online services, and gather statistics on orders and website usage.

You can configure your browser to notify you when your device receives a cookie, giving you the option to accept or reject it. You can also set your device to reject all cookies. However, please note that rejecting cookies may affect the functionality of certain features on our online services.

We reserve the right to change this information periodically to comply with evolving legal requirements or to reflect changes in our practices. Any significant changes will be communicated to you before they take effect.

Last updated: June 2023